Refund policy

Last updated: October 22, 2026

We accept returns of unused and unopened products within 10 days of delivery, in their original packaging. For hygiene and safety reasons, we cannot accept opened or used products, except damaged, defective, or incorrect items. Sale and bundle items follow the same policy.

Damaged, defective, or incorrect orders: Contact us within 7 days of delivery at irtiwah.skincare@gmail.com with your order number and clear photos of the product and packaging. We will replace the item or issue a refund.

How to return: Email us with your order number, name, and reason. We will reply with return instructions and the return address. Please do not send items back before receiving instructions.

Refunds: Approved refunds go to your original payment method; please allow your bank extra time to post it. Original shipping is non-refundable unless the error was ours. Return shipping is paid by the customer unless the item was damaged, defective, or incorrect.

Exchanges: For damaged or incorrect items we may offer a replacement. For any other exchange, return the original item and place a new order.